In the event that you've ever had a hosting account in the past or you have dealt with any other online service, you're probably well aware from your personal experience that for certain things it's better to talk to a live person over the phone instead of exchange support tickets or e-mail messages. If you want to know more about a service before you decide to buy it or in case something small-scale should be done, for example, it will be much easier and faster to get it done real-time. If you're given the option to seek the advice of representatives over the phone, it's also very likely that you are working with an actual website hosting provider, not a reseller. The type of support that you'll get over the phone varies between different companies - from common matters to expert tech support. Typically most of the suppliers supply pre-sales assistance and 1st level phone support, while more complex tech matters are managed via email or tickets.
Phone Support in Hosting
In case you decide to buy one of our hosting, you will be able to speak with our customer support team over the phone for 14 hrs per day. We will assist you in choosing the ideal package for your web sites because we are aware that it's better to discuss these issues with a live person. If you already own an account, we are able to assist you with all sales/billing questions and / or general matters, even with some tech problems that don't require a lot of time or escalation to a system administrator because it will be better to open a support ticket for time-consuming troubles in order to have the entire correspondence in a single place. We now have phone numbers in the United States of America, the UK and Australia, so you can call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours per day as part of the support services for each and every semi-dedicated server plan that we offer. Considering that some issues are more complex and time-consuming, you will have to open a support ticket if you come across such an issue, still for all of your billing, general or small-scale tech issues you can always give us a call and we will assist you immediately to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you are able to find out whether you can host your sites on our top-notch cloud platform or you can receive any other general information about our semi-dedicated solutions. We have local phone numbers in the United States, the United Kingdom and Australia plus an international number, which means that you are able to call the one which is closer to where you are.