One-Hour Response Guarantee
Learn a lot more about the 1-hour response time guarantee and in what ways you, as the customer, can benefit from it.
If you’ve ever got any queries with regards to your web hosting package or if you face a problem with your websites, you will need to get in touch with the hosting company’s help desk support team. It may not make any difference how quickly they’ll respond when you have a generic question, but a problem like a faulty app update, for example, may result in your site becoming broken or unavailable online. And the longer you have to wait for the support team to help you, the longer the site will be inoperational. If you offer goods or services online, any outage will unfavorably affect your website and you can lose existing or potential visitors. Many web hosting providers, chiefly resellers, reply to emails and trouble tickets within 24 hours, but in the Internet world that’s much too long, as clients will hardly ever revisit a site that isn’t working correctly for a prolonged span of time.
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One-Hour Response Guarantee in Hosting
Our guaranteed max response time for any client support ticket that you post or any email that you write is only 1 hour, even in case you contact us during weekends and official holidays. Regardless of the nature of your query or issue, we’ll lend a helping hand instantly and will give you the needed info to sort out any problem with your sites. The actual reply time normally doesn’t exceed 15-20 minutes, which means that you can just forget about waiting for hours to get an issue solved or what’s even worse – waiting around a whole day only to obtain an answer that more info is required whilst nothing’s sorted out. We will offer you assistance in a timely fashion simply because we are aware of just how expensive time can be in the dynamic electronic era. The 60-minute response guarantee applies to any technical or billing query that you might have in regard to our
hosting.
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One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support engineers are available all the time and they will reply to any trouble ticket that you open through your web hosting Control Panel within less than 1 hour. The ticket response time is guaranteed no matter if you have a generic query related to your
semi-dedicated server or you bump into some challenge and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we are available 24-7 to cope with any general, technical or billing issue. If you contact us about anything that’s within our capabilities, we will solve it before we respond to you, which goes to say that you will not have to wait for hours or even days while the problem lingers. If there’s something that you need to do on your end, we will give you the required information – what workable solutions to try out, what actions to take, etc.