A live chat is a real-time way of communication between a hosting provider's support crew and its customers. It's a very efficient way to receive some info about the hosting services or have some issue resolved since you are talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the lower chance of errors when you exchange data like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you don't need to stay on the chat constantly - you are able to do something else while the agent investigates the issue in question. In addition, you can become a part of a live chat room from any computer that's connected to the world wide web, avoiding the telephone rates that you'll need to pay in case you're calling to another country.
Live Chat Support in Hosting
As we acknowledge the fact that many situations can be resolved when you talk to a live person, we supply a live chat service for all our potential and current clients. The chat is available every single day and our customer support agents will assist you with a number of questions and situations. If you are not our client yet, you'll be able to learn more about our hosting packages and the website hosting environment in general so that you can make sure that your web sites will function properly on our servers. In case you already have an account and you have some questions or you have any kind of issues with any of our services, you can join us on our live chat and we will provide the required information or help you troubleshoot the issue. You will have to open a trouble ticket for certain issues that require more time or the assistance of a sysadmin, but for a variety of standard issues you can receive help on the spot.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is online every day, even on holidays and weekends. It's the perfect way to learn more details about our semi-dedicated servers in case you don't have an account yet or to have some issue resolved if you're a client and our support representatives will assist you in real time no matter what time of the day you join the chat. If you're unsure which package is better for your sites, if you need advice whether you should order a certain upgrade and how to obtain it or in case you experience problems setting up an e-mail account on your machine, you will be able to contact us and we will supply you with the required info very quickly. Our live chat is accessible even after our telephone lines go off for the day, therefore when you have an account here, you can be sure that you will always benefit from quick help with any kind of question or problem that pops up.