A ticketing system is the most common communication channel that hosting companies offer to their clients. It is usually part of the billing account and is the best way to resolve a problem that takes some time to investigate or that needs to be forwarded to a system administrator. In this way, all responses contributed by either party will be stored in one and the same location in the event that someone else wants to work on the issue in question and the information in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you will have to sign in and out of no less than two accounts to perform a given task or to touch base with the company’s technical support team. If you want to manage a couple of domains and each one of them is hosted in its own account, you will need to use even more accounts at the same time. Furthermore, it might take a significant period of time for the provider to answer your ticket requests.