A ticketing system is the most common communication channel that hosting companies offer to their clients. It is usually part of the billing account and is the best way to resolve a problem that takes some time to investigate or that needs to be forwarded to a system administrator. In this way, all responses contributed by either party will be stored in one and the same location in the event that someone else wants to work on the issue in question and the information in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you will have to sign in and out of no less than two accounts to perform a given task or to touch base with the company’s technical support team. If you want to manage a couple of domains and each one of them is hosted in its own account, you will need to use even more accounts at the same time. Furthermore, it might take a significant period of time for the provider to answer your ticket requests.
Integrated Ticketing System in Hosting
With a hosting from us, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst browsing through your files or configuring various account settings. The ticketing system is being monitored 24-7 by our support team and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to obtain help. In contrast with other companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request information regarding any billing or technical issue. On top of that, you can see a selection of articles, which will help you deal with the most common predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated servers, which goes to say that you will not need a separate support platform to contact our help desk support team – you can do this on the spot in case you stumble upon an issue. Submitting a new ticket requires a couple of clicks and finding an older one is just as simple. With our clever search box, you can quickly find any ticket that you’ve already opened. You can send a ticket whenever you need since our tech support staff members are working 24 hours a day, 7 days a week and answer in no more than an hour, even though it seldom takes that much to receive assistance. With Hepsia, you will have everything in one single location and you can just forget about having to log in and out of 2 or more platforms to fix a simple issue.