The availability of the customer and technical support that a hosting company provides will tell you a lot about the services which they provide as well. When you are allowed to use just e-mails and / or tickets, you have most likely discovered a reseller not the actual website hosting provider. If this is the case, you may have to wait for a few days to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual hosting company for additional help. If the provider offers various means of communication with fast response time that are available at any time, they are almost certainly the top provider, not only a reseller. Therefore you'll get timely assistance and high quality support as they will have direct access to the servers where your account is. No matter what the trouble - technical or sales, it is generally better to be able to get hold of your web hosting company directly through your favourite way of communication.
24/7 Customer Support in Hosting
We provide 24/7 billing, customer and tech support for all our hosting. Even if you aren't our customer yet and you have some questions, we will give you a hand right away and provide the necessary information, so as to give you a choice to make the best decision when you acquire your new web hosting account. We're available any time, including holidays and weekends, and we provide multiple options for communication to get in touch with us - live chat, phone, email messages and support tickets. To make things easier for you, we have several telephone numbers globally, so that you will be able to call the one which is closer to you. The max response time for your email messages and your tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget all about waiting for a few days to get assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to get well-timed help, particularly if your site is not running as it should be for whatever reason. All our semi-dedicated servers come with 24/7 customer and technical support, therefore in case anything comes up, you will be able to use plenty of ways to let us know - phone line with a few local numbers around the globe, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and basic matters, so in case you don't have an account yet, for instance, you will be able to get more information for our services, or we can help you with simpler tech problems. The second two methods are for strictly tech issues or anything which is more time-consuming because it's more convenient to follow the dialogue between you and our tech support team. The warranted maximum answer time for them is merely one hour, the actual one - 15-20 minutes, so you won't need to wait for an entire day in order to get support as you may have to do with various other providers.