1 hour ticket response
We are devoted to supplying a quick and adequate reply to every trouble ticket posted by a customer. Our proficient customer service team representatives will examine your question and will think of the most efficient solution. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, our average helpdesk ticket response time has proven to be 20 minutes.
A First–Class Technical Support Service
Our help desk support staff representatives possess immense experience in the hosting sphere and are knowledgeable enough to find a quick answer to your problem. If, however, the matter at hand is not within the competency of a support technician, the technical support ticket will be forwarded to a developer or sysadmin for additional investigation.
An Easy–to–Browse Help Section
In the Website Control Panel you will find an easy–to–navigate Help Center section where you can find quick tips on how to use our web hosting services. You can get the answers to your questions in the F.A.Q. repository, see more info in the web hosting account administration articles or watch our educational video tutorials.