Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • In the Website Control Panel you’ll find a detailed Help section offering tons of how–to articles and regularly asked questions. They are contributed by our support team of trained technicians. Just type in your question and our clever system will offer you the most suitable answer.

  • Top quality support service
  • Educational Video Clips

  • For people who would like to learn how to settle a typically encountered problem by watching a video tutorial, we’ve added a selection of video tutorials to our Website Control Panel. All the video lessons are very short and simple to grasp. They offer visual demonstrations of various site administration tasks.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 support service with a 60–minute response time guarantee. Our team of experienced tech support engineers will be online for you to attend to all the enquiries that you may possibly have. During non–peak hours, an answer will be offered within just twenty minutes.